IMPORTANT:

These are the terms and conditions on which Mark’s Sharks Swim School provide swimming lessons to you, the customer. Participation in any swimming class is considered an agreement of these terms and conditions. Please read them carefully. We require all parents and swimmers to adhere to these.

1. BOOKINGS & PAYMENT Bookings are taken on a first come, first served basis. We require payment in full to secure the booking. Due to high demand for lessons, prompt payment within 24 hours is required otherwise you risk losing your slot. Accepted payment methods are either bank transfer or cash. Re-enrolment invoices need to be paid by the deadline on the invoice as non-payment will terminate your child’s slot. You will then need to contact admin via email to re-enrol which will incur a £10 late payment/re-joining fee. Swimmers will not be able to participate in the lesson if payment has not been made. On receipt of invoice please check the details are correct, name, address, date, time, and Stage of lesson. Correct payment amount and due date of invoice. Lessons are payable in blocks, as stated on the invoice. All lessons need to be paid for, including missed lessons due to illness or holiday. Lessons missed due to conditions requiring medical treatment, where a Consultant/Hospital Clinic letter can be provided, will be credited to the next payment block.

2. PHOTOGRAPHY There must be no filming, recording or photography equipment, including mobile phones used within the pool area. This is in accordance with child protection and safeguarding policies.

3. LESSON TIMES Please do not enter poolside until your allocated lesson time. This is for the safety of the students and prevents overcrowding in the pool area.

4. CHANGES TO LESSONS Any changes to lesson days or times must be done through the admin team, who will discuss availability. This includes progressing through the Stages, once the swim teacher has told you that your child is ready to move up to the next Stage of swimming. We follow the Swim England’s teaching guidelines.

5. POOL SAFETY & SUPPORTING CHILDREN IN THE POOL Our swim teachers conduct their lessons in the pool. Due to the nature of swimming and the young age of our pupils it is both safer and more reassuring for the children and parents to have the teacher in the pool with them. It may occasionally be necessary for the teacher to support or hold the child during the lessons to assist the teaching process.

6. LESSON CONDUCT Please can everyone respect the lessons taking place and ensure noise is kept to a minimum whilst lessons are in progress. This is distracting for the teacher and unsafe for the children. Please refrain from interrupting or giving instructions. This can be confusing for the child as we use progressive float practices that target specific actions/strokes, and they need to be following the teachers’ instructions. If you want to discuss your child’s progress, please do so afterwards.

7. VIOLENCE & AGGRESSION We expect our customers to behave in a considerate manner. Violence and aggression both verbal and physical will not be tolerated and swimming lessons will be terminated.

8. POOL RULES -No food or drink is to be consumed on the poolside. -Indoor shoes or disposable overshoes are to be worn. -Please do not sit on the sunbeds as these are for members of Abbey Sports and Leisure. -Children remain the responsibility of the parents/guardian who attend with them. Parents/guardians need to remain on the premises whilst their child is having their lesson.